Moonoolia is an Australian-created brand inspired by the magic of the moon. We want people to carry a piece of the moon with them to keep in mind what is most important in life: being pure and kind, and keeping up the love and happiness. We are committed to providing the best products and services to our customers, and this commitment is reflected in our Refund Policy.

Our Refund Policy applies to all purchases made online at https://moonoolia.com

Our Refund Policy does not exclude or replace your rights given under the Consumer Law and regulations.

If you are an EU customer, please refer to this section.

CHANGE OF MIND

• If you have simply changed your mind, we do not provide refunds.

• Moonoolia, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind. 

CUSTOMER GUARANTEES 

• If you believe an item is faulty, you may have rights to a remedy. 

• If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time. 

• Moonoolia will require satisfactory proof of purchase before providing a remedy. A photo must be provided to the Moonoolia team supporting the claim. 

RETURN TENDER 

• Refunds will be given using your original payment method. 

• If the order was returned due to an incorrect address or the package was unclaimed, Moonoolia has the right to charge for the product to be re-shipped. 

GIFT OR BONUS 

• Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus. 

• In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund. 

PRIVACY WHEN MAKING A RETURN 

• Moonoolia is committed to protecting your privacy. 

• Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Moonoolia research and analysis. It may be disclosed to state and territory departments upon request, as required by law. 

SALES 

• If products are on sale they will not be refunded. 

If you wish to make a return under our Refund Policy please email  Moonoolia at contact@moonoolia.com.